5-year warranty
Five years, no matter what happens. What that means, how it works, and why we can afford to offer it.
Our promise
Everything is covered. For five years.
An opal is not an everyday stone. It is softer than a diamond, its play of colour lives on fine structures, and in a triplet an adhesive bond holds stone and cap together. We know this because every opal passes through our hands before it is set.
So we keep it simple: if anything about your piece is no longer the way it should be within the first five years, we put it right. No small print and no question of whose fault it was.
The warranty belongs to the piece, not to the person who bought it. Whoever receives it as a gift has it just the same.
What is covered
Everything we can take in hand
Six things that can happen to opal jewellery. We fix each of them free of charge.
The opal
The play of colour turns dull, a crack appears, the stone loosens or falls out. We reset it or fit a new one, as close to the old one as possible.
Cap and bond
If the cap of a triplet comes away from the stone or the bond turns cloudy, we rebuild it. That is not a special case, it is exactly what the warranty is for.
The setting
Prongs bend, the stone no longer sits tight, the bezel gives. We set it again.
Clasp and chain
Lobster clasp, spring ring, jump rings, chain links, earring posts. Whatever no longer holds or closes, we replace.
The surface
Silver tarnishes, plating wears thin, scratches from wearing add up. We refinish the piece until it looks like it did on the first day.
Everything else
An earring stud that wobbles, a ring that opens, a defect we have never seen before. Covered. The only limit: if the piece is lost, we cannot repair it.
How it works
Send a photo
A photo of the piece and one sentence about what happened, to cs@libertyangels.de. Add your name or the name of the person who gave it as a gift. You do not need a receipt, we will find the order.
How it works
Get a label
We reply within one business day and send you a shipping label. Sending it to us costs you nothing.
How it works
Back as good as new
We repair the piece in our workshop in Brieselang near Berlin and let you know when it is on its way back. The return trip is on us too.
