Refund policy

A. Instructions on Withdrawal Introduction Consumers are entitled to a right of withdrawal in accordance with the following provisions, where a consumer is any natural person who concludes a legal transaction for purposes that predominantly are outside his or her trade, business or profession: Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us (Theodor und Anton Kehler, FAERELLI, Forstweg 1, Haus 2, 14656 Brieselang, Germany, Tel.: +49 171 1603048, e-mail: cs@faerelli.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, which is, however, not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of Withdrawal If you withdraw from this contract, we shall reimburse to you all payments that we have received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier. You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Exclusion or Premature Expiry of the Right of Withdrawal The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice of or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. The right of withdrawal does not apply to contracts for the supply of goods whose price depends on fluctuations in the financial market that cannot be controlled by the trader and that may occur within the withdrawal period. General Information 1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging. 2) Please do not send the goods back to us freight collect. 3) Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal. B. Model Withdrawal Form If you wish to withdraw from the contract, please complete this form and return it to us. To Theodor und Anton Kehler FAERELLI Forstweg 1, Haus 2 14656 Brieselang Germany e-mail: cs@faerelli.com I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) _______________________________________________________ _______________________________________________________ Ordered on (*) ____________ / received on (*) __________________ ________________________________________________________ Name of consumer(s) ________________________________________________________ Address of consumer(s) ________________________________________________________ Signature of consumer(s) (only if this form is notified on paper) _________________________ Date (*) Delete as appropriate Status: 28.03.2026, 21:03:16